Refund Policy

Last Updated: 12/11/2025

We strive to ensure customer satisfaction. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

Refunds may be provided if:

  • The product is damaged or defective

  • The wrong item was delivered

  • A service was not provided as promised

Products must be returned unused and in original packaging (unless defective).

2. Non-Refundable Items

We do not refund:

  • Opened medical or healthcare products

  • Items damaged due to customer misuse

  • Downloadable or digital items

  • Services already utilized

3. Refund Process

To initiate a refund, contact us within 7 days of receiving the product.

You must share:

  • Order number

  • Reason for refund

  • Photographic evidence (if applicable)

Send your request to:
📧 info@h24healthcare.com
📞 +91 9251190385

4. Replacement Policy

If applicable, we will replace defective or damaged items at no additional cost.

5. Cancellation Policy

Orders may be cancelled before shipping. Once shipped, the refund policy applies.

6. Processing Time

Refunds are processed within 7–14 business days after the returned product is received and inspected.